Frequently Asked Questions

Where can I obtain a postbox?

From the Post Office closest to your place of residence.

How much will it cost to replace a lost post box key?

Please view our Mail Tariff booklet.

How much does it cost to rent a postbox?

Please view our Mail Tariff booklet.

How much does it cost to rent a private bag?

Please view our Mail Tariff booklet.

How do I cancel my postbox?

Visit your post office to complete the termination of service forms and return both keys to obtain a key refund.

Can I pay for my box via EFT?

At this stage only companies and government departments may pay via EFT.

Can I pay for my post box online?

Yes, only at the Virtual Post Office.

Can I apply for a post box online?

Not at this stage, you still need to apply at your local post office.